Refund policy

Refund Policy

At S.A.D., every order is produced with care and attention to quality. Many of our products are made specifically for each customer, so please review your order carefully before completing your purchase.

By placing an order, you agree to the policy below.


Returns

Because many of our products are made to order, we do not accept returns or exchanges due to:

  • Ordering the wrong size
  • Changing your mind
  • Wanting a different color or style
  • Accidental purchases

Please refer to our sizing information before placing your order.


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.

Please contact us within 7 days of delivery and include:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photos of the item
  • Clear photos of the packaging, if applicable

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Claims submitted after the stated timeframe may not be eligible.


Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Shipping charges are non-refundable unless the error was caused by S.A.D.


Exchanges

We currently do not offer traditional exchanges.

If you receive a damaged or incorrect item, we will replace it when appropriate.


Order Changes & Cancellations

Orders begin processing quickly to ensure fast fulfillment.

For that reason, we cannot guarantee changes or cancellations after an order has been placed.

If you need assistance, contact us immediately. If production has not yet started, we may be able to help.


Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, S.A.D. is not responsible for lost or stolen packages.

If you believe your package has been lost during transit, please contact both the shipping carrier and our support team. We’ll do our best to assist you in locating your order.


Incorrect Shipping Address

Customers are responsible for entering the correct shipping information at checkout.

If an incorrect address is provided and the order has already entered production or shipped, we may be unable to modify the shipment.

Orders returned due to an incorrect address may require additional shipping charges before they can be resent.


Chargebacks

If there is an issue with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first contacting us may delay the resolution process while the claim is reviewed.


Contact Us

For any questions regarding your order or this Refund Policy, please contact our customer support team through our Contact page or the email listed on our website.

Please include your order number in all correspondence so we can assist you as quickly as possible.