Shipping policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with S.A.D.

Every item is made to order specifically for you. This helps reduce overproduction and waste while allowing us to focus on quality instead of mass-produced inventory.

Order Processing

Orders are typically processed within 2–7 business days before shipping.

During new product drops, holidays, or periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Once an order has entered production, it cannot be canceled or modified.


Shipping Times

After production is complete, estimated delivery times are:

United States

  • Standard Shipping: 3–7 business days

Delivery times are estimates and are not guaranteed. Carrier delays caused by weather, holidays, or other circumstances are outside of our control.


Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and the items in your order.

Occasionally we may offer free shipping promotions. Any qualifying minimum purchase amount will be clearly displayed on our website.


Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 48 hours to update after the shipping label has been created.


Incorrect Shipping Address

Please verify your shipping address before placing your order.

If you notice an error, contact us immediately at [YOUR EMAIL ADDRESS].

If your order has not yet entered production, we will do our best to update the address.

Once an order has shipped, we cannot guarantee that address changes can be made.


Lost or Stolen Packages

After a package has been marked as delivered by the shipping carrier, S.A.D. is not responsible for lost or stolen packages.

If you believe your package was stolen, we recommend:

  • Checking around your delivery location
  • Asking neighbors or household members
  • Contacting the shipping carrier
  • Filing a claim with the carrier if necessary

If you need assistance, we’re happy to help point you in the right direction.


Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at [YOUR EMAIL ADDRESS] and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

If the issue is verified, we will work with our production partner to provide an appropriate resolution.


International Shipping

At this time, S.A.D. ships only within the United States.

We plan to expand internationally in the future.


Multiple Items

Some orders may arrive in separate packages depending on product availability and fulfillment logistics.

If this happens, you will receive tracking information for each shipment.


Questions

If you have any questions about your order, please contact us.

Email: [YOUR EMAIL ADDRESS]

We appreciate your patience and support. Every purchase helps build S.A.D. from the ground up.